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Any culture having to do with Orlando, fl vacation homes

Any culture having to do with Orlando, fl vacation homes

Article by Subrata Jana

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Singapore Airlines Flies High Thanks to Its Customer Service Culture

Singapore Airlines Flies High Thanks to Its Customer Service Culture

Article by Ron Kaufman

As a professional speaker, I often share stories and examples of companies that deliver great service. One company that’s easy to talk about is Singapore Airlines. It has developed a tremendous customer service culture.

Profitable every year since the beginning, Singapore Airlines (SIA) frequently wins international awards for top service and in-flight quality. Here’s how they do it:

1. Clarity and Commitment. SIA’s focus on its customer service culture is clear. The mission statement and core values establish, without question, that quality service is a fundamental objective and aspiration of the airline. Every major issue, question or decision is considered in light of the commitment to providing a world-class customer service culture.

2. Continuous Training. Training is not a one-time affair in this customer service culture. SIA understands that daily customer contact can be draining and that customer expectations are always on the rise.

To meet this challenge, four training divisions within the company (Cabin Crew, Flight Operations, Commercial and Management Development) offer a wide range of educational programs to bolster the customer service culture.

Whether in the classroom, through full-scale simulations or on the job, SIA staff members are continually motivated to upgrade, uplift and improve their performance and uphold the customer service culture.

Training to build the customer service culture is not conducted just during robust economic times. Even during the downturns, SIA’s investment in training and building its customer service culture goes on. This gives the airline a twofold advantage.

First, it allows SIA to surge ahead in quality service when other carriers cut back. Second, it demonstrates to all SIA staff that continuous learning and improvement are essential principles for success, not just nice-to-have bonuses.

3. Career Development. SIA staff are regularly appraised for performance and potential. High-flyers (high performance and potential) are identified early and given every opportunity to learn and grow within the company’s customer service culture.

Senior managers are effectively developed with frequent rotation through top positions in the company. This leads to a management team with great breadth and depth, with a shared understanding of “the big picture,” and with a commitment to do what’s best for the customers and the business, not just for one department or another.

4. Internal Communication. SIA is a large organization, with more than 28,000 staff (including subsidiaries) located around the world. People from different cultures work together to produce a seamless and consistently positive customer experience. In the pilot pool alone more than 25 countries are represented!

To keep everyone on the same wavelength and bolster the customer service culture, SIA publishes a variety of department newsletters, websites and a monthly company-wide magazine.

Regular dialogue sessions between management and staff keep communication flowing. A program called “Staff Ideas in Action” ensures that new suggestions for improvement are constantly put forward to build the customer service culture. Semi-annual business meetings provide another forum for sharing and evaluating results in sales, marketing, yields and customer satisfaction levels in this customer service culture.

5. Consistent External Communication. Whether their advertisement is about new destinations, new airplanes, onboard cuisine, or new seats and entertainment services, the legendary “SIA Girl” is always featured.

Why? Because the bottom line for SIA is not the plane, seat, entertainment or destination. The bottom line is delivering high-quality service, and the “SIA Girl” is the brand identity, the personification of that service and the company’s customer service culture.

Of course everyone knows it takes the entire SIA team to deliver excellent service, but showing a picture of a smiling engineer, a competent pilot or a friendly telephone reservations agent would not carry the same consistency in external communication: The “SIA Girl” represents impeccable quality service and is the face of the company’s customer service culture. In the airline’s external communication, she is always there.

6. Connection with Customers. SIA makes a concerted effort to stay in touch with customers through in-flight surveys, customer focus groups and rapid replies to every compliment or complaint they receive. SIA then consolidates this input with other key data to create a quarterly “Service Performance Index” that is very closely watched throughout the airline.

Frequent flyers are kept well-connected with special messages, attractive offers and publications sent regularly to Priority Passenger Service (PPS) members. And very frequent flyers achieve an elite “Solitaire” status with a wide range of valuable privileges: most convenient check-in, additional baggage allowance, priority seating and wait listing, and more. (I am one of those very frequent flyers, and I enjoy it!)

7. Benchmarking. The airline industry is intensely competitive with every carrier seeking new ways to “get ahead of the pack.” SIA tracks competitors’ progress closely. Even outside the airline industry, SIA looks for new ways to improve and grow its customer service culture. When hotels, banks, restaurants, retail outlets and other service industries take a step forward in their amenities, convenience or comfort, SIA watches closely to see what can be adopted or adapted for the airline industry.

8. Improvement, Investment and Innovation. From the earliest days, SIA has built a solid reputation for taking the lead and doing things differently, introducing free drinks and headsets, fax machines onboard, individual video screens and telephones in every seat, cutting-edge gaming and in-flight entertainment, “book the cook” service for special meals in First and Business Class, telephone, fax, e-mail and internet check-in, innovative cargo facilities – the list goes on and on.

This commitment to continuous improvement is coupled with a cultural determination to try it out, make it work and see it through. Not every innovation succeeds and some are eventually removed from service (the fax machines are long gone), but SIA makes every possible effort to find the key to success – or to create it through the customer service culture it has created.

9. Rewards and Recognition.While excellent staff performance is rewarded with increased pay and positions, the most prestigious award is reserved for truly superior service.

The “CEO’s Transforming Customer Service Award” is given annually to teams and individuals who respond to unique customer situations with exceptionally positive, innovative or selfless acts of service. This award carries no financial benefit, but it is the most revered accolade in the airline. Winners and their families are flown to Singapore for a special dinner celebration, the story of their efforts is published in the monthly magazine, and their personal status as a “Managing Director’s Award Winner” remains a badge of distinction for life, which further builds the company’s customer service culture.

10. Professionalism, Pride and Profits. The result of these efforts is a customer service culture that is vigorously committed to customers and continuous improvement.

Staff pride and sense of ownership are evident in the way they protect the airline’s reputation and participate in programs like the “aircraft adoption” scheme.

Good profits are also achieved, but not as an end in themselves. Rather, SIA’s profits are “the applause we receive for providing consistent quality and service to our customers.”

Does all this mean that SIA is perfect? Of course not. Even SIA cannot satisfy every customer every time. Bags go astray, telephone lines become congested, and meals at 39,000 feet are not always perfectly deluxe. There will always be room for improvement, even in the best customer service culture.

With a track record of success, SIA must work doubly hard to avoid becoming complacent and losing sight of its commitment to a positive customer service culture. Managers must be open to change and not become arrogant or defensive. Staff must be proud of the airline yet remain eager for passenger suggestions, recommendations and constructive criticism to constantly build the customer service culture.

The definition of a truly loyal airline customer is someone who is pleased with the service, flies with the airline again, recommends the airline to others and takes the time and effort to point out ways the airline can still improve.

I look forward to my flights on SIA and I use the carrier two or three times each month. My speeches and training programs are peppered with positive stories from the airline’s history and lore. And my mail to SIA includes plenty of ideas and suggestions to help them improve and further build their positive customer service culture.

Singapore Airlines has earned my loyalty on the ground and in the sky. They’ve got a great way to fly – and to run a highly successful business with a fantastic customer service culture.

About the Author

Ron Kaufman is the world`s leading educator and motivator for upgrading customer service and uplifting service culture. He is author of the bestselling UP Your Service! books and founder of UP Your Service! College. Check out articles, videos, and tips about Customer Service Culture

Traceable Golf Culture

Traceable Golf Culture

Article by Fely Crist

Beijing traceable Golf Culture Limited, Scottish golf talent Miss Ren Yan, general manager, said: “Since last year, investment in high-security contract with the Old Course has been scheduled by tracing the old golf course tee times, went to Scotland to experience golf players growing culture this year’s book is extremely strong, especially in June, July, August and September, the Old Course tee times has almost sold out.

In order to meet China’s pure links golf experience of golfers needs, we also launched a special outside the old stadium a high-end custom line, including the west coast of Scotland Open golf course, and Northern Ireland’s links courses, etc. “

It is reported that, in order to allow more players have the opportunity to be marked with the old stadium, in mid-July this year, Beijing will open 2012 golf traceability old stadium scheduled services, there will be booked in advance of preferential policies, please golfers attention to relevant information. November 8, 2010, Beijing and St Andrews High Security Investment Co., Ltd., a paper agency contracts, the hometown of Chinese golf fans golf pilgrimage to experience the pure spirit of the dream golf trip is no longer out of reach.

Scotland, known as the home of golf in the world, the world’s golfers have been yearning for the spirit of the Holy Land. St Andrews Old Course, as the birthplace of modern golf, with its six hundred years of sediment accumulation golf primitive culture and unique charm to attract golf enthusiasts from around the world are attracted “pilgrimage.” As the old stadium to “draw” system to start the decision way, most of the overseas golfers can only rub shoulders with the old stadium, hope farm homes.

Chinese fans can now invest directly commissioned by the high-security culture of Beijing Co., Ltd. traceable golf reservations to be guaranteed St Andrews Old Course with r9 fairway wood . In addition to providing golfers in China each year more than 150 seats in the distinguished old stadium, the Beijing Culture Co., Ltd. and Scottish golf traceable only Chinese professional consulting services golf gift golf, golf will be with a deep understanding of history and culture, professional customer service and a wealth of operational experience in golf tourism.

In order to provide tailor-made Chinese golfers honor the Scottish golf experience, and its high-quality hospitality experience in business and professional consulting services to provide the most dedicated golfers top quality tour , led the Chinese golfers who like taylormade r9 a taste of the true spirit of golf.

In just the seven-day visit, not only toured the town of St Andrews, the historic city of Edinburgh, a taste of Scottish food, visit the British Golf Museum, enjoy a royal scotty cameron putter, hunting and other performances, there are also tasting the liquid gold said the Scotch whiskey. The entire trip represent the media in the experience of the world-famous classic links course, but also we fully experience the profound meaning of golf culture and unique customs of Scotland.

This article is from http://www.golfsale18.com

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The Chinese Martial Arts – Part of Culture

The Chinese Martial Arts – Part of Culture

Article by tianxiangyu01@gmail.com

The Chinese martial arts are an important and unique component of the Chinese cultural heritage with centuries of history. They embody the entire Chinese cultural characteristics from one aspect. The Chinese martial arts is generally called Wushu, where Wu means military and shu means art, thus Wushu means the art of fighting. The Chinese martial arts not only include the physical exercise but also Chinese philosophy, meditation, military, strategy, techniques, education, aesthetics, etc, and mirroring the character and sagacity of the Chinese people.

The Chinese martial arts contain the traditional cultural spirit of Chinese people and pay great attention to mental activities in fighting. They stress that mind should guide breath,breath should guide the motions of the body, that hands, eyes and pacing, spirit, breath and force, ferociousness and agility, the external and the internal, all should be harmonious, and that motions should be changeful and rhythmic. Furthermore, they advocate winning the opponent artfully and through taking advantage of the opponent’s momentums. At the same time, the martial arts practices do not mind to retreat a step first so as to be justified, advantageous and well controlled. In fighting, the players strive to hit surely, accurately and forcefully, and put sureness in the first place.

Settling the relationship between the body and the mind is the top concern of the Chinese martial arts which emphasize the “the external exercises for bones and muscles and the internal exercises for breath.” All the schools of the Chinese martial arts stress “presence of mind, breath and strength”, so as to equilibrate Yin and Yang, regulate breath and blood and build up body and strength. By settling the relationship between mind and body and the relationship between oneself and the opponent, they also settle the relationship between “form and content” of the martial arts. In fighting, it is very important to achieve “changing according to different opponents”, and “getting opportunities through defending”.

The Chinese classic philosophy is the principle of the Chinese martial arts. Generally speaking, theories of the Chinese martial arts have been influenced mostly by Chinese philosophies; while the technical progress of the Chinese martial arts corresponds with the development of the classic culture and technique, especially with the development of combating methods, artistic interests and hygiene. They underwent three phases. The first phase was the phase of bravery, based on strength and bravery; in the second phase, martial skills are developed, ground on tactics and skills; the third phase is the phase of martial arts exercises which are based on standardization and stylization. On the level of philosophy, the marital arts stress “unification of man and nature”, i. e. the unification of existence and nonexistence, acting and stopping, Yin and Yang, mind and things, the subjective and objective. And on the social level, the martial arts emphasize cultivation of mind and personality, awareness of the natural law and complacency. They thus break all prejudices with regard to winning and losing and to successes and failures, and take a calm attitude. In fighting, the practitioner of the martial arts plays calmly as in a game, with a free and initiative attitude. Therefore, the Chinese martial arts are not simply a sport event or a fighting technique, but are thinking, life attitude and personality cultivation. In a contest with an opponent the Chinese martial arts exercisers not only take a great care about the moves, and exertion of force, but also take a great care about his own temperament and mind, with a martial arts spirit transcending mere technique.

About the Author

eKnow Inc., a Leading eBooks Company – http://www.ebookslife.comFind More Tips and Info at http://www.ebookslife.com/martial/

Article Source: http://EzineArticles.com

The curious coffee culture of Cape Town

The curious coffee culture of Cape Town

Article by Kobus van der Merwe

Compared to major cities in Europe, coffee culture is something that Cape Town seriously lacks. But perhaps only on the surface of things. For what do you call the hoards of good looking people who gather on trendy Kloof street on a daily basis, religously succumbing to that dark brown, aromatic caffeine injection?

Although there is no standard way of ordering or drinking coffee in Cape Town – it could be tall black or flat white; skinny with wings, or grande Americano con panna – there is no lack of coffee, coffee shops or coffee drinkers. It’s just a matter of knowing what you like and where to find it.

Cape Town has recently experienced a steady rise in the popular American-style coffee shops similar to the Starbucks phenomenon that hit the United Kingdom not too long ago. These establishments have streamlined the coffee drinking experience into a kind of Macdonald-esque drive-through-on-foot, where reasonably good coffee is prepared super fast and sold at above average prices. Simply decide on the origin of the coffee bean, intensity of the roast, the fat percentage of the milk, whether you want a cup or a mug, ‘eat-in’ or ‘take-away’. Then place your order on the one side of the counter, pass the glass display with a choice of numerous pre-prepared and packaged sandwhices, biscuits and muffins, and pick up a scaldingly hot drink on the other end. Easy as pie.

The problem is, even though these establishments offer you a ‘tailor-made’ drink, in probably less than a minute, the supposed “speciality” coffee that arrives at the end of the counter is nearly always an utter dissappointment – even the cocoa or cinnamon they make you sprinkle over yourself, somehow contribute to the overall blandness. Gone are the days of grand establishments with white tablecloths and eloquant waitrons, serving aromatic coffee in elaborate china. Or are they?

At the stately Mount Nelson hotel in Orange street, Gardens, the splendour of this bygone era is still very much alive. Here, high tea (or coffee for that matter) is still served in the colonial lounge every afternoon, accompanied by a feast of sweet and savoury treats prepared with beautiful attention to detail.

But if a humble street cafe is more what you had in mind, a stroll through the city centre will certainly satisfy your need. Walking up St. Georges Mall and surrounds will provide you with ample quaint coffee shops serving anything from stale filter coffee to decent espresso – so make sure to choose well. Try the realy strong and aromatic coffee from Crush – a favourite with business people wanting to kick start their day. For the health conscious, they serve suberp gourmet sandwhiches as well as fragrantly spicy Chai Latte.

Round the corner from Crush, in Church Street, close to Greenmarket Square, is the charming Cafe African Image where exotic coffees from all over the African continent can be enjoyed in the colourful surroundings of Pan-African art and crafts.

In Bree street there’s the quirky Birds Boutique Cafe, where proper South African-style”moerkoffie” (Afrikaans for ground coffee) is complemented by freshly baked biscuits, muffins and scones with such decadent combinations as dried figs and chocolate.

Long street also has it’s fair share of Coffee shops. There’s the tiny, although bustling, Tribe Cafe with delicious coffee and delectable sandwhiches. Two blocks further up Rcaffe serves decent espresso and freshly baked sweet and savoury patries, while DeliZioso on the next corner whips up anything from cappucino’s to espresso macchiato, accompanied by a mouthwatering Italian-style lunch buffet.

In the nearby and trendier Kloof street, franchises like Seattle Coffee Company and Mugg&Bean compete with one of Cape Town’s most popular coffee shops – the impossibly cool Vida e Caffe. In a way, the arrival of a designer coffee shop like Vida e Caffe, is a small miracle. Because somehow, it captures the efficiciency of a drive-through-style shop without compromising the quality of the coffee or the drinking experience. The shop’s sleek interior is as aesthetically pleasing as it is practical and comfortable. But the biggest drawcard, is without a doubt the exceptionally flavourful and consistently good 100 % Arabica coffee that they serve with such friendly passion.

Until recently, I thought the best coffee I’ve ever tasted was in Melbourne, Australia. I had been told what a refined coffee culture Melbourne possesses and subsequently headed for a coffee shop on arrival. Without hesitation, I ordered ‘filter coffee’ – hoping to sound as universal as possible. The look on the waitron’s face was a mixed expression of complete confusion and utter disgust. My Australian companians quickly saved the situation by ordering a round of “latte’s” for the table (short for ‘caffe latte’), explaining that ‘filter coffee’ is not a concept anyone in Australia is familiar with, as Melbourne’s coffee culture draws on the strong Italian presence in the city. Soon after my tiny faux-pas, the most beautiful drink arrived, served in a short glass on a saucer. No funny-eared cup or grotesque glass mug – simply deliciously strong, creamy espresso, topped with slightly frothy milk, served in a glass.

On my return, I frantically searched the streets of Cape Town for a coffee shop where latte’s are served the way they are in Melbourne (or Italy for that matter). I searched numerous trendy coffee houses, obscure Italian restaurants and dodgy canteens without any success. Thousands of cups of coffee and endless nights of insomnia later, my salvation arrived in the pure white bliss that is Manna Epicure. And they even get it right down to the short latte glass and saucer. Coffee as good as this, in such a beautiful, modern setting (perhaps with a little toasted brioche, poached pear and milk jam, on the side) turns coffee drinking into one of the most refined earthly experiences. No wonder my coffee drinking journey’s always seem to end there.

But no matter what your preference or pretention might be – from stale filter to strong ‘moerkoffie’ or authentic Melbourn-style latt?s – if it’s coffee you’re after, Cape Town will surely satisfy the need.

About the Author

To plan a hassle free trip to Cape Town, use CityGuideSA – a comprehensive online travel resource with up-to-date information on where to Eat, Stay and Play in Cape Town, Johannesburg, <a href=”http://durban.cityguidesa.com?pid=A4

Punjabi Poetry Books- Portrayal of Punjabi Culture

Punjabi Poetry Books- Portrayal of Punjabi Culture

Article by Harish Jain

When we talk about Punjabi culture, lots of things come to our mind such as Punjabi music, cuisine, dance and traditions. But one thing that is simply unforgettable is the poetry. The sophistication of this culture and its influence can be easily seen in the Punjabi poetry books. Its history dates back to 11th century when first literature was found in the fragments of old writings. Interesting? Let’s dig some more about it and its relevance with the vast Punjabi culture.

Punjabi poetry, in its nascent form, emerged under patronage of Shah Sharaf, Ali Haider, Shah Hussain and Bulleh Shah, as Sufi poetry. Over the time, it has undergone several developments and what we read today is the modern poetry. Most of the Punjabi poetry books are full of rich traditional verses that bring the true Punjabi culture in front of you. It was first written in Mahajani Script, derived from Sanskrit, when there was no official script for Punjabi language. Later on, when second Sikh Guru Angad Devi Ji invented the script Gurumukhi, it gave a new direction to Punjabi literature and poetry.

Some of the eminent poets who have taken the new horizons are Amrita Pritam, Mohan Singh, Pritam Singh Safeer, Bawa Balwant and Santokh Singh Dhir. Additionally, some of the eminent poets of modern era are Shameel, Harcharan Singh Gill, Parminder Musafir, Shiv Kumar Batalvi and Sukhwinder Amrit. All of these have contributed to the development of Punjabi poetry in their own ways.

Punjabi poetry started blossoming right from the British Raj in India, which focused on Indian freedom movement and nationalism. The credit of adding diversity into Punjabi poetry goes to Mohan Singh, Chatrik and Puran Sigh, whose poetry added a flavor of modernism, romance and Sensuality. Modern Punjabi poetry clearly reflect the far long journey by the poets.

Some of the popular and interesting poetry books written by these authors include:Kafian Bulleh ShahDiwan-e-GalibKafla Turda RihaKali Gaani Mitran DiKhamban wala GhoraYadaan Di MehakBulleh Shah- Jeevan Ate RachnaMain Te MainTere Te Mere SupnePanth Khalsa ZindabadPanj Nadian Da Geet

If you’ll take a keen look at these poetry books, you will find that how meticulously these depict the Punjabi culture, history and reforms. Now if you are keen to learn more about Punjabi culture, don’t forget to read these books.#######

Article Source: http://EzineArticles.com/?expert=Harish_Jain

About the Author

Harish Jain is a well known author and owner of Unistar Books, an international publishing house having books in Punjabi, English, and Hindi and occasionally in Urdu. He has authored several books of different genres. Visit http://www.unistarbooks.com for any type of books.

Footwear culture: the birth of anecdotes worldwide shoes – shoes, boots, sandals – Footwear Industry

Footwear culture: the birth of anecdotes worldwide shoes – shoes, boots, sandals – Footwear Industry

Article by jekky

HC shoes network on March 3 hearing of shoes to us? In the Netherlands, a person who was struck by lightning, and his relatives must as soon as possible to all of his shoes were buried together, so that we can prevent the spread of supernatural forces; while others claim that the ancient wax treatment stomach, the winning formula, that is, eat an old Leather shoes The tongue; in Madagascar, it is believed can wear slippers Houpi treatment of various diseases; Italy The mother of your child’s shoes Huan tied a red ribbon for the “transfer of the devil’s eyes”; in China, wearing new shoes, new year means a new life began. Shoes more magic in fairy tales, and it not only as “wearing Boots The Phillips “that helps heroes to overcome the dangerous journey to achieve wealth, but also as the” Seven Mile Boots lattice “, as used to trick the devil, witches and Wang Yang thief; some shoes with every step on the money pouring out, some shoes are to lead people to despair; “Cinderella” in the glass slipper to find her own Prince Charming, and “The Red Shoes” in the Red Shoes are the masters of dance with it uggbailey button toward the death . A pair of shoes where can we take to? The answer is anywhere. Let us back thousands of years ago the first humans to see how the shoes produced by it. That the southern coast of Africa from the Indian Ocean near Crathes River estuary, there is said to have a group of cave dwellers “double Homo sapiens”?? Where called in Latin, they had not only some of the pickled animals wore fur in a creative way, will bark, large leaves and bundles of grass and other tough with a long cane or a bale in the foot. In the modern speculation, this is the first “shoes”, though very wearable, but it is very practical and readily Ke Deer convenient?? This is civilization’s mountain Daoshi Tindouf have repeatedly tested. Later, people invented the ” Sandals “, A hand-made shoes with the oldest. Although varieties monotonous, but archaeologists found that time there were two models sandals or form: one is palm, papyrus or grass braiding, craft, made of plant fiber rings set in the toes. This shoe from North America to Kelamasi Indians, the early history of rock home where people can be found everywhere; second form of shoe is treated Leather On cutting a piece along the side of the above drill, then put on a belt, belt can be the same as the rope taut, fixed in the feet. Such shoes, CheapUGGBoots some Peruvian Andes in the tomb of a mummy was excavated?? It is estimated that only sandals have been thousands of years. Others are put on the streets of today’s fashion family?? Have to admit that fashion is indeed retro style “discovery” of a lot of good things. Why same sandals in place so far from each? Sociologists believe that with the Earth’s climate changes, large-scale migration of primitive people in all corners of the earth settled down music families, who they met along the way there from the copy of the shoemaking methods. GreyUGGBoots in the next 1500 years, Egyptians have developed their special hieroglyph, in these hieroglyphics, we finally found the written records on the sandals. It was in 1334 BC, Tutankhamun became the 9-year-old king of Egypt, the record will appear in the “sandals” of hieroglyphs, look like an oval with two Shoelace . King Tutankhamun’s death, they were made of the mummy body, in the funerary objects, there would have been 3,000 years ago beautiful sandals. Those who buried his people seem to believe that these shoes will help the King to continue his journey to the afterlife.

About the Author

I am China Suppliers writer, reports some information about engraved shot glass , whiskey glass set.

Our Culture Doesn’t Apprehend How to Handle Grief!

Our Culture Doesn’t Apprehend How to Handle Grief!

Article by Alexis Aileen

Will the term “stiff higher lip” sound acquainted to you? In our North Yankee culture, it’s how we get through difficult times. We were remarked to indicate strength in times of adversity and not to outwardly show our despair, sadness, and sorrow.Several examples show us how to accommodate these situations. Jacqueline Kennedy kept it all together throughout the funeral of her husband John F. Kennedy. She was held up as a shining example of courage in the foremost difficult situation. Even John F. Kennnedy Jr., solely three at the time, can always be remembered for his stoic salute as his father’s casket glided by him. During a method, you can perceive them not showing their feelings overtly, as they were so abundant in the general public eye. They have however, served for example that individuals tend to emulate.Our culture does not do grief well! This is a real understatement in my opinion. Our present culture does not enable us the freedom to grieve. Grief may be a troublesome topic to discuss. For all our stress on communication, we have a tendency to still do not do well in this area. Mourners do not should wail to point out their grief. The difficulty is the atmosphere in our culture that a mourner faces after they show a display of grief. We tend to do not feel safe to grieve brazenly in our culture. There are occasions that this becomes less accepted. The result’s many folks are walking around carrying the pain of grief on their shoulders. I guess I would decision them the “walking wounded”.As baby boomers are hit with this wave of grief, we tend to would like permission to specific our grief during a healing way. Right now, our society will not readily grant us this privilege.I hope we have a tendency to will show additional empathy and compassion when thus several can undergo this expertise at the same time. Doing this can assist ourselves, our friends, spouses, family and our children to react to grief in an exceedingly new and totally different way. We tend to have the chance to alter a cultural norm.There’s a widespread ideology that discussing and overtly expressing our feelings would be a sign of weakness and would be embarrassing, particularly for men.It’s too dangerous that worry and shame usually keep us from sharing our feelings. When emotions are expressed, it permits the other person to understand what you are experiencing and supply their sympathy. A deeper understanding could help every different be a lot of supportive when we need it. We will all would like it eventually.Coping has been the buzzword for the baby boomers. We have been conditioned to suppose that coping is how we need to live. Certainly, it is sensible to cope with what life throws us. “A way to” and “self help” books fill the bookstores. Why would we tend to need to speak to somebody and share our feelings if a book can solve our problems? Books are nice resources, however solely one of many resources obtainable to you.Additional baby boomers can be seeking out professional help. The professionals out there help tremendously to sort out our feelings. Seeing a skilled either is seen as a “cool” issue to try and do or an indication of weakness. Truly, many of the counselors will tell you that they do not often have patients requesting facilitate with their grief. However, it frequently becomes apparent that a current loss in their life has brought to the surface an unresolved grief from their past. Losing our folks might trigger a past grief that has not been dealt with. This may magnify our loss. Counselors say unresolved grief will surface in many surprising ways.If our grief isn’t controlled, the baby boomers will produce some unpleasant life experiences for themselves. This solely shows that we have a tendency to cannot escape grief no matter how laborious we tend to try. Moreover, nor ought to we wish to, as it usually changes us into a higher, additional fulfilled person.

About the Author

Alexis Aileen has been writing articles online for nearly 2 years now. Not only does this author specialize in Grief Loss, you can also check out his latest website about:Art Glass Paper Weights Which reviews and lists the bestPyramid Paperweight

Business Ethics: The role of Culture and Values for an Ethical Workplace

Business Ethics: The role of Culture and Values for an Ethical Workplace

                                      Business Ethics:
  The role of Culture and Values for an Ethical Workplace

 Dr. Chadaram Satyanarayana,


Yadavrao Tasgaonkar School Of Business Management,

Bhiwpuri Road, Karjat,

Maharastra, India.


19th January,2011.

According to Concise Oxford Dictionary, ‘ethic’ is relating to morals; treating of moral questions; morally correct; honorable.

It is the study of morals and morals choices. It focuses on standards, rules and codes of conduct that govern the behavior of individuals and groups. In the simplest terms, business ethics are moral principles that define right and wrong behavior in the world of business. What constitutes right and wrong behavior in business is determined by the public interest groups, and business organizations as well as an individual’s personal morals and values. The other dictionary meaning of  ‘ethics’ is that it is the ‘ science of morals’ ; it is that branch of philosophy, which is concerned with human character and conduct It is a treatise on morals ( capable of knowing right  and wrong).’Ethics refer to the code of conduct the guide an individual while dealing in a situation. It relates to the social rule that influence people to be honest in dealing with the other people. Ethics are the principles of behavior that distinguish between the right  from the  wrong business ethics is the evaluation of business activities and behavior as right or wrong . Ethical conduct conforms with what a group or society, as a whole considers right behavior.


An ethical workplace is established through an organization’s culture, values and leadership. To promote ethical behavior, human resource professionals, people mangers and senior management need to be knowledgeable about business ethics – from leadership, codes of conduct and related legislation to compliance training, ethical decision-making, and cultural and generational differences around ethics, Transparency, fairness and communication are keys to establishing and maintaining an ethical workplace,


In the business world today, issues of trust, respect , fairness, equity and transparency are gaining more attention, Business ethics includes organizational values, guidelines and codes, legal compliance, risk management, and individual and group behavior within the workplace.

Effective leadership, with open dialogue and thoughtful deliberation, develops the foundation of an ethical workplace, is woven into the fabric of the organizational culture and is mirrored in ethical decision-making. Toward this end, all organizational leaders have role in establishing corporate values and modeling ethical behavior for their workforce, organization and community.

The importance of ethical leadership has grown exponentially. A 2009 special report from the Business Roundtable Institute of Corporate ethics and the Arthur W. Page Society focuses on the issue of leadership and trust. The Dynamics of Public Trust in business – Emerging  Opportunities for  Leaders emphasizes that trust is a critical factor in business . The report  points out that ” even in the best of times. The dynamism of trust requires continual monitoring and rebalancing as economic and social situations change.” Companies can create positive business ethics by generating goodwill, communicating openly and taking advantage of opportunities for leaders to create value based on a foundation of accountability and integrity. Ultimately, trust- through good business ethics- “Business success in a number of critical area such as employee performance, customer retention and innovation.


While not inclusive of all aspect of business ethics, this research article focuses on organizational culture and values and integral in the foundation of and ethical workplace. The primary audience – human resource professional, people managers and senior management – will find this article useful to thoughtfully consider the state of business ethics in their respective companies, identify related challenges and opportunities , and rethink how better to communicate , restructure and / or  reframe policy and practice that influence the organization’s ethical stance .

 Business Imperative:

Organizational culture and ethical leadership are at the core of business ethics. Each shapes and reinforces corporate values, and influences employee attitudes and behaviors broadly define, business ethics includes ethical conduct, legal compliance and, in some cases, corporate social responsibility.

Ethics – related outcomes can be seen in nearly every aspect of a company, from employee perception of fairness, to employee engagement and retention, and ultimately, as US. And global executives note, to reputation and sustainability (see SHRM’s 2008 Executive Roundtable Symposium on sustainability and human resource management ).

The establishment of business ethics as policy is not new A no. of business code were establish and in use in the 1920s in fact the retailer J. C. Penny company introducer company code of conduct in 1913.3 The focus on business ethics, particularly ethics policies and programs rapidly grew in the United States in the 1980s and 1990s in response to govt. and legal pressure. The defense industry initiative (DII), created in the 1980s in response to government regulations was developed for defense contractors to comply with a high standards. (DII) Was the first organized attempt at creating standard ethic and compliance programs in 1999, a survey of sample of fortune 1000 companies by researchers Weaver, Trevino and Cochran found that only 20% had adopted  ethics policies prior to 1976 and 60% since the mid-1980s. A series of high-visibility corporate scandals (such as Enron, Arthur Anderson, WorldCom) resulted in the Sarbanes- Oxley Act ( SOX)  of 2002, the goal of which is to foster truthful communication between company officers and shareholders in publicly  traded companies.

In today’s global marketplace, HR ethics and compliance officers, and organizational leadership must also be cognizant of cultural norms, legislation, communication styles, etc, In Europe, for example, there is a history of socially mandated employee involvement in businesses, where the U.S. style of codes of conduct may not be applicable. Other cultural differenced, such as indirect communication styles and the need to save face, require sensitivity for ethics – related communications. U.S. corporate ethics programs tend to reflect American culture norms, such as individualism. In contrast, collectivist societies use different communication style to address interpersonal and ethical problems. Whether in domestic or global companies, ultimately, the commitment to business ethics and the foundation is build through organizational culture, with ethical values reflected in workplace.

“Because sound ethical behavior continues to erode within society, it is vital that an organization’s leaders model the ethical behavior they require  from staff member”, notes Norman Howard, Director of Human Resources W.K. Kellogg Foundations . “Thus, the culture of an organization plays a critical and essential role in defining the importance of ethics both in how it respects employees and how it conducts business,”

An ethical culture is developed through communication, rules, leadership, reward, rituals and stories. The realm of business ethics and organizational culture include the views of employees and management, individual and organizational values. And constant compliance and principle – driven ethics. Attitudes and behaviors are reinforced overtime through code of conduct, behavioral modeling by senior staff, ethical decision processes and ethics trainee. Three key question to ask within an organization are: 1) How does company’s culture Portray organizational values; 2) Do company policies reflect corporate values that firm the platform for ethical   leadership and corporate governance; and 3) are employees treated fairly and consistently? Leadership determines how effectively this accomplished. As pointed out in an article titled “The Ethical Commitment: Building Value Based Cultures,” employees want to trust management and know that their needs and well-being are considered. Managers demonstrate trustworthiness when they listen to employees, account for their actions, and explain reasons for decision. Data from the 2009 National Business Ethics Survey, conducted by the ethics Resources center, reveal employees’ views about whether leadership sets a good example of ethical behavior, with 80% approval for top management and 86 % for direct supervisors. This may include policies and programs, the code of conduct, ethics communications, ethics training and employees’ opinion surveys. Key questions to consider are: 1) is the company sending the message that it promotes ethical behavior; 2) is it concerned with the welfare of employees or is the goal to protect the company; 3) is the formal ethics program outsourced for cost savings (on the Internet), thoughtfully focused on the nuances of the organizational culture, and to what degree is senior management involved?



Dr. Chadaram Satyanarayana,


Yadavrao Tasgaonkar School Of Business Management,

Bhiwpuri Road, Karjat,

Maharastra, India.