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Make sure your standards for good customer service are clearly defined and communicated.

Make sure your standards for good customer service are clearly defined and communicated.

Article by Srigrace









It can stir up a wealth of emotions when you ask people what they think of when they hear the words customer service support. Based on prior experiences in general, customers’ perceptions can be as varied as “Oh no! Add in the words e-commerce, software, or online to the phrase customer service, and often times peoples’ reactions are quite a bit more negative than “Oh no!”

“In the world of internet customer service support, it is important to remember your competitor is only a mouse click away.” – Doug Warner

As an online business owner or technical service rep for an e-commerce business, these reactions and perceptions are a built-in bias you must overcome. The best way to do that is to set the bar higher than the general accepted level of “good” customer service. You also must remember that for your customer, or potential customer, sharing their unhappiness about you, your company, or your product with 5000 of their nearest and dearest friends is also a mouse click, status update, or tweet away.

Setting Your Standards

Think about how it is you would rather be treated, and then create a company or personal set of standards based on that. Make sure your standards for good customer support service are clearly defined and communicated.

Remember, for a business, good technical support service means you should be proactive, not reactive, to your customers’ needs. Customers are looking for solutions to their problems, not just a product or service, and they want to feel good about their purchase. They want you, the person providing customer service to them, to make them feel good about their purchase.

Customer Service, Sight Unseen

While the internet has made finding out about and shopping for new products so much easier, at the same time, it has also made it much easier to hide behind that faceless, anonymous wall for technical support service. Besides setting high standards for treating customers well, you also want customers to have a sense of ease when it comes to getting good technical service.

For many e-commerce businesses, making use of real-time, live chat programs to talk with their customers is a very useful tool to have in the Live chat service toolbox. At a click of a button from the company website, customers are connected with a technical support service representative. More complicated issues can not only be reported, but are tracked within the live chat system until that issue is resolved. Customers feel good that a representative of the company or product is available to help.

Remember, Treat Others as You Wish to Be Treated

The ethic of reciprocity, also known as the Golden Rule, has existed for a very long time, for very good reason. The best rule for great customer service is to treat your customers the way you would want to be treated yourself – with respect, patience, and courtesy.




About the Author

To know more about us, our Hotel Reservation Solutions Development, drop us a message benjamin@easyinnkeeping.com or visit Reservation Software










SEO Article Writing Service – 5 Things You Should Make Sure You’re Doing When Writing Articles!

SEO Article Writing Service – 5 Things You Should Make Sure You’re Doing When Writing Articles!

Article by Joan Rowland









Boost a creativity and imagination by simply reading other people’s articles and reviews. 2. Write, write and keep writing – Virtually no bodybuilder became strong by just thinking about lifting a weight load. If you want towards strengthen your writing ability and develop your authoring ability then you simply need to write. Write as much as you possibly can, as often as you?re able to. You don’t always need to be writing articles for publication – sometimes it’s possible you’ll feel like simply writing your private thoughts down. Though the more you write, the better your writing probably will become. 3. Read declined feedback – When your article has been declined for whatever reason, don’t feel disheartened, because you’ve just been given free advice on how to improve your special article writing. Read the comments, and see what you could do to improve your article writing for next time. Start treating declined articles as discovering opportunities, not failures. 4. Proofread – It’s astonishing just how many articles are declined pertaining to silly reasons, and are you wanting articles fail to realize anything, because of failing to proofread. I was recently called by someone who couldn’t quite work out why his article wasn’t achieving considerably, The fact that his main keyword were definitely misspelled in the title was one main reason. If you’re not going to check the caliber of your writing, then doesn’t that show the reader how uninteresting and unimportant felt it is? 5. Start with a title – Sometimes it is helpful to start along with a title. Many article writers achieve this as a matter keep in mind, with others writing the title at the end. If you’re one with the latter, then try giving yourself more focus which has a tight title to do the job from. Focus can do terrific things for improving the grade of your articles. 6. create a structure – Often articles feel a little bit loose and unfocused. A simple way of improving the quality of one’s article and tightening it up could be to work to a structure. Either plan a system yourself, or use a template structure available on the web (such as those about EzineArticles. com) to help sharpen the whole article. 7. Forget keywords – One of several major reasons why many articles are not able to appeal is because the writer focused more regarding his keywords than this audience. Try writing your article, completely forgetting on the subject of your keywords. You’ll be surprised how often they finish up in your writing anyway if it’s focused on the subject well, and you can at all times edit your article later and pop two in. 8. Focus on your reader – Try printing off an image of someone from the net, and sticking it while in front of your monitor. Now be able to write your article, but keep looking them within the eye. Imagine they’re an individual’s sole reader, and you’re writing directly for them. This will help produce your article sound far more genuine, more sincere, and better focused on the person who reads than you. 9. Be your writer – Too often article writers aim to emulate the style in writing they see inside of other people’s articles. Don’t.



About the Author

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Ezine Publishing: 5 Ways to Make Sure Your Ezine Gets Delivered

Ezine Publishing: 5 Ways to Make Sure Your Ezine Gets Delivered

Article by Debbie LaChusa









Ezines are hot. It seems every small business owner and independent professional on the web has an ezine these days. And for good reason. They continue to be one of the easiest, cheapest small business marketing techniques available.

But if you don’t know what you’re doing, your ezines may get caught in a spam filter or end up in a deleted items folder without ever being opened. There are some simple steps you can take to make sure your ezines get through to your readers.

Here are 5 things you can do to increase your email deliverability rates:

(1) Only send your ezine to people who have opted-in or double-opted-in to receive it.

If you meet someone at a networking event and they give you their card, this is not a license to add them to your list. Send them an email with an offer to subscribe and let them be the ones to add their email to your list. The last thing you want is someone accusing you of sending out spam.

(2) Use an autoresponder program or an email marketing/list management program.

Do not use Microsoft Outlook or a similar email program to broadcast your ezine. If you’re sending email to large groups of recipients you may be accused of spamming, or your emails may be blocked.

There are many free and low-cost email marketing programs available. You’ll find a list of some of theseprograms at 10stepmarketing Helpful Links. Pick one and use it.

(3) Use an email marketing program that provides broadcasting statistics.

Make sure the autoresponder program or email marketing software you choose gives you access to statistics on all the messages you broadcast. Ideally, pick one that will automaticallyremove email addresses from your list after they bounce a certain number of times.

(4) Monitor your deliverability stats.

Keep tabs on your deliverability percentages. As your list grows, unfortunately so can your percentage of emails that get bounced or are not delivered for one reason or another. You may be stuck with a small percentage of undeliverable emails no matter what you do, but you want to do everything possible to keep these numbers down.

(5) Try changing the day or time you publish to improve deliverability.

When I first started publishing my ezine, I read research that said Tuesdays were the best day to publish. So guess what day I chose to publish my ezine?

Well about a year later, when my deliverability numbers started going down, I read another article that said Sundays were a great day because the volume of email was lower. So I switched and my deliverability immediately went up to 100% and has stayed pretty close to that ever since.

If you publish an ezine or you’re planning on publishing one, it’s important to you keep up on the research and regulations. Be familiar with the Can-Spam Act and abide by it. Follow thesefive tips and you’ll increase your ezine deliverability and your marketing effectiveness.

(C) Copyright 2006 Debbie LaChusa, 10stepmarketing



About the Author

Debbie LaChusa created The 10stepmarketing System to make marketing your own business as simple as answering 10 questions. Learn more about this unique, step-by-step system and get a free 10-week Marketing E-Course when you subscribe to the free, weekly 10stepmarketing Ezine at http://www.10stepmarketing.com










Blog Content – Make Sure Give Your Site Visitors Good Material to Read

Blog Content – Make Sure Give Your Site Visitors Good Material to Read

Article by Transfer Blogs









Applicable article content seems to be the most recent pattern today. Everyone wants to build a blog and make that content material for their web site. They want to make money with those websites plus think the content from those blogs will provide a large number of opt-in customers for their lead capture pages. If you do it correctly, you can achieve that and then make your blog profitable.

Before beginning though, you want to decide the purpose of your blog. Are you looking to instruct people, get sales and profits from your blog, lead them to your blog utilizing each and every posts, etc? The worst advice I ever received from a good friend after I started out was: “Look at other blogs plus do exactly the same.” The truth is, the typical blog just isn’t profitable. The majority of bloggers out there do not produce any money using their blog. They spend several hours writing articles with no goal and even wonder the reason it does not perform.

For individuals to sign up to your blog and even follow your articles, they need to feel like you are supplying benefit for them. With hundreds of thousands of blog site online, options are not an issue. Concentrate on a bit, a niche, and don’t take your focus away from it. Always be persistent; don’t give up after a couple of months because you will not have the preferred visitors. You need to simply learn exactly where your target audience are as well as promote there. Try not to be obstinate about it. You have to understand whenever something does not work and also be willing to try various things.

Don’t keep your face away your objectives, however do change the road to get there if your a you got is not doing the job. That selection isn’t taken after a few quick days, and even weeks. Give some time for the suggestions to work and whenever they don’t really, after that getting stubborn won’t be beneficial.

Start working on a distinct idea and alter the path within your blog. Function some study first to discover what folks are searhing for. But also talk about something you will be enthusiastic about, or you do quit rapid.

You may burn a number of the readers you’d, when the want change the focus within your web site. However , you can will earn additional. In the end, if you are goal would be to make your blog valuable, and that’s not what you will be attaining, then the modify is needed.

Certainly, you can mix just a few distinct tactics, but don’t be far too obscure, and gives something for an individuals.

Advice on how to move blog or transfer blogs. Blog transfer has to be done the proper way



About the Author

<h3><font color=”green”> Move Blog</h3></font color>Informative tips on how to move blog and transfer blog and blog transfer.










Sure Shot Stress Management Tips

Sure Shot Stress Management Tips

Article by jinnie smith









If you?re looking for effective stress management tips, you have come to the right place. Stress is a common scenario in our lives that we can never get rid of. All we can do is manage it by using some smart tricks and techniques. Here we are discussing few important techniques of stress management that can help you beat your daily wear and tear and of course, the most talked about problem- stress.If you?re looking for effective stress management tips, you have come to the right place. Stress is a common scenario in our lives that we can never get rid of. All we can do is manage it by using some smart tricks and techniques. Here we are discussing few important techniques of stress management that can help you beat your daily wear and tear and of course, the most talked about problem- stress.If you?re looking for effective stress management tips, you have come to the right place. Stress is a common scenario in our lives that we can never get rid of. All we can do is manage it by using some smart tricks and techniques. Here we are discussing few important techniques of stress management that can help you beat your daily wear and tear and of course, the most talked about problem- stress.Stress Management Tips

Eat Right:. When we are stressed, we tend to go extremes. Either we don?t eat or we indulge in overeating. Both the acts are harmful for our body. Eating right, fresh and home-cooked food relaxes our muscles and makes us feel relieved. Food gives us immense satisfaction in whatever situation we are. When you feel stressed, you can prepare your favorite dish and treat yourself. You can also ask any of your close friends to come over for lunch or dinner.Take out Time for Yourself: Give yourself sometime to think and recognise the causes of stress. Try to resolve the issue before it starts getting on to your nerves and takes your sleep away from you. If it is a personal problem, it is better to discuss with your love partner or spouse. You together can find a solution. But if it is a workplace related issue, then you need to communicate your feelings to your colleagues or seniors or your mentors. Don?t just sit idle; keep looking for solutions.Practice Yoga and Meditation: Both yoga and meditation prove to be very effective in stress management. Yoga relaxes your muscles whereas meditation soothes you mind, body and soul. Researches have shown that these are the most effective techniques to manage your stress and daily wear and tear. People who practice them on regular basis do not stress out easily and remain happy all through the day. These can be performed at any hour of the day. It is not necessary to practice them in morning. Whenever you feel stressed, you can try them. However, making a daily routine keeps stress away from you.Keep a Positive Attitude: Keeping a positive attitude in life plays an important role. It helps you deal with stress effectively. Actually when you think negative, you tend to find problems everywhere. But when you have a positive outlook, everything seems calm and quiet. This is the most effective way to maintain the peace of your mind. Redefine Your Priorities: Reassess your skills and abilities and accordingly set your goals. Define your priorities again and make sure that it is feasible to achieve your goals. Set more realistic and flexible goals so that you don?t get disappointed when you are unable to achieve your goals.


About the Author

Learn how to manage health and nutrition, anger management, stress management, life?s challenges in lifelong learning Holistic Living and healthy living courses for women.